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pinnaclesports.com f*ucks me over *RESOLVED*

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Rookie
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Joined: Jan, 2008
Posts: 929
Posted: #1

so I played the over for the boston red sox vs. detroit tigers. the total was set at 7.5 (i bought half a point) on Thursday may 26th 2011. I wagered to win $100. when the game was called due to weather conditions in the 8th inning I was really hoping that pinnacle would do the right thing and credit me the win as the score was 14-1. when I checked my account I was furious when I noticed that they cancelled this wager. I read in the baseball forum that some of the other members of covers had their wagers also cancelled. I understand that pinnacle's rules state that if the game is called prior to a full nine innings or it can finish with only 8.5 innings if the home team is ahead then all wagers on the total are to be refunded. this is a ridiculous rule as It is not possible for runs to be taken off the board had the full 9 innings been completed, so the game would have been over the total whether or not they had completed 8 innings or 9 innings. not only did they cancel my wager but they also made an error when I checked my account history. under my bet history pinnacle stated that the reason for the wager being cancelled was because the wager was a push. you an I both know that it is impossible to push on a wager of 7.5. (see bet history below)

 I emailed pinnacle to not only complain that the wager was well and truly over the total whether they played 8 or 9 innings but also because they made an error as to why the wager was cancelled. pinnacles response to this push error was that they had made a human error in describing the reason for canceling the error and I would not receive credit for the win because the grade result remained the same. I told pinnacle that when I made a human error in the past  they would not change it for me whether it was for wagering too much by accident or whether I wagered on the wrong team. when I had emailed them in the past they told me that it was my own fault for not checking my wager before I submitted it and that MY human error would remain unchanged. why is it ok for pinnacle to make a mistake and when I make a similar mistake it is not able to be changed and it is my own fault?this seems very one sided and for an industry that literally makes millions of dollars it would make a bigger impact on them to credit me with the $100 then to lose my business of thousands of dollars if I ended up canceling. I told them it they would not credit me with the $100 then I would find another book and would never use pinnacle sports again. I was astonished to find that they were more than happy to cancel my account and basically gave me a big fu*k you. 

I'm not sure if Lou can help with this issue or not but this does not sit well with me 
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Rookie
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Posted: #2

204501150-1
50 9:08am 26-May-11 26-May-11 Baseball
Total Runs Boston Red Sox/Detroit Tigers (O 7.5) for Game. -126 126.00 Cancelled
 
Rookie
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Posted: #3

204501150-1
50
9:08am 26-May-11 26-May-11 Baseball
Total Runs
Boston Red Sox/Detroit Tigers (O 7.5) for Game. -126 126.00 Cancelled
MLB (A. Aceves must start / M. Scherzer must start)This wager was a push.

 
Rookie
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Posted: #4

MODS PLEASE REMOVE POST NUMBER 2
 
Veteran
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Posted: #5

rules are rules brother.

ID LIKE TO SEE SOMEONE WHO BET THE UNDER AND GOT THE BET CANCELLED.

If thats the case then the sportsbook was fair and honest, if they took the money on the unders and refunded the overs, then we have them by the nutsack.

 

 
Rookie
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Posted: #6

I have a buddy who wagered on the same total as me and he wrote a similar complaint to his book and he told me that they made a good will gesture and credited him with the win. now i know he is with a different book but my wager was equal to 2.5% of his. you would think that a book would be more likely to credit a player who wins $100 more a player who wins $3000 when it is a good will gesture
 
Rookie
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Posted: #7

did anyone who bet the under in this game get a refund or did they take the cash?
 
Veteran
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Posted: #8

Quote Originally Posted by only1please:

 

GLAD YOU POSTED THIS

I CALL THEM AND SAID THEY WILL LOOK INTO IT

ABOUT MY UNDER BET ,,,, HMMMMM I SMELL A RAT



How can you call pinnacle if they don't have phone support? Rules are rules, ya that particular rule on MLB blows but don't blame a sportsbook for grading by the rules of the sport.
 
Veteran
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Posts: 1804
Posted: #9

Like everyone else said those are the rules.  It happens a lot.

2 years ago I had a clear over winner in a redsox vs ? game so I stopped watching. Later I saw my bet was refunded only to find the game was called in the 7th. 

What really pissed me off is later that day game 2 of the double header went the full nine innings.  So game 1 gets called because of rain (no delay) and then the teams go back out for a 2nd game? 

 
Covers Linesmen
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Posted: #10

You are making plays and don't know the rules.  You think you will get special grading rules just for you.  All books that I know of grade this way.
 
Prospect
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Posted: #11

Pinnacle did not wrong as far as I see. You even stated the rules. I don't understand the point of this thread
 
Legend
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Posted: #12

Quote Originally Posted by Lippsman:

You are making plays and don't know the rules.  You think you will get special grading rules just for you.  All books that I know of grade this way.


Yeah Timba, I gotta agree with Lipps, this is an industry standard rule pretty much, I got eff'ed just like you did on the play but that's part of the risk you take
 
Veteran
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Posted: #13

I bet you would not be bitching if you had the under. Read the betting  rules of the sports you are wagering on before you do so, it will save you some headaches.
 
Hall of Fame
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Posted: #14

Understand the rules before you place your bet. 

I don't see anything wrong here.

Thread close.
 
Hall of Fame
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Posts: 20623
Posted: #15

=i had the under and got very lucky in a parlay.

if the game doesnt go 8.5 (via tigers would have  had been LEADING) it would have won. but the game was called in the bottom of the 8th.

sorry man, bad beat.

 
Hall of Fame
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Joined: May, 2005
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Posted: #16

Ya, you got Pinny by the nuts by leaving. One of the best, if not the best book on the planet and you decide to jump ship. Americans would give their left nut to have action with them.

Sometimes I wonder.


 
Prospect
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Joined: May, 2004
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Posted: #17

I have had under bets canceled because of rain outs before finals that had already lost.  The rules work both ways.
shitty way to lose, but trust me pinnacle is a class act they are not going to screw you out of 100.
 
Prospect
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Posted: #18

[quote]Runlines, Totals and Team Totals are handicapped on a 9-inning game, if the game is shortened before completion of the ninth inning, the wagers will be cancelled and money will be returned.[/quote]

This is a universal rule with ALL sportsbooks, wiseguy.

Had you bet the under, would you demand that Pinnacle take your losing wager back?
 
Hall of Fame
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Posted: #19

What is the point of this thread?

The book graded your wager, like every other sportsbook, and you're upset they didn't give you an undeserved win?


 
Captain
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Joined: Oct, 2004
Posts: 6538
Posted: #20

Quote Originally Posted by Lippsman:

You are making plays and don't know the rules.  You think you will get special grading rules just for you.  All books that I know of grade this way.

 I think that rule sucks, but Pinnacle did the correct thing by cancelling his wager.   

 
Captain
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Posted: #21

Quote Originally Posted by The Giant:

What is the point of this thread?

The book graded your wager, like every other sportsbook, and you're upset they didn't give you an undeserved win?


 That rookie has a lot to learn.  And as someone else basically stated above, he is VERY fortunate that he has the option to bet basically any amount on a ball game with an outstanding, reduced juice book.

 
Captain
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Posted: #22

Timbaland99, you owe everyone in this thread an apology and gratitude for explaining why you are in the WRONG with your argument.  Also, e-mail Pinnacle and let them know that you were being stupid and lazy by not checking the rules.
 
Hall of Fame
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Posted: #23

Quote Originally Posted by wizardofroz:

 That rookie has a lot to learn.  And as someone else basically stated above, he is VERY fortunate that he has the option to bet basically any amount on a ball game with an outstanding, reduced juice book.



No kidding. Greatest book in the world, most people at Covers would kill for his blessed opportunity.

Ungrateful kids these days.
 
All-Star
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Posted: #24

damn prospects
 
Legend
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Posted: #25

Just be thankful you are able to bet at sites like Pinnicle you ungrateful fuck.  Nobody here wants to hear you whining about a sportsbook following their well posted rules.  Go fuck yourself
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