BetPhoenix

Location: Costa Rica
Email: memberservices@betphoenix.com
Phone: 1-877-717-7747
Site: www.betphoenix.com

BetPhoenix has visions of becoming the Google of online sportsbooks.  The idea is to treat its employees the way they want to them to treat the customers, a philosophy similar to the search engine giant’s.

In the end, the customer wins with BetPhoenix’s individualized customer service, same-day payouts and improving betting interface.

Based in San Jose, Costa Rica, BetPhoenix is not run out of a dingy office space packed with 100 employees. Instead, it provides its employees with a magnificent office complex that includes numerous restaurants, a gym and even boxing lessons.
 
History

After a decade in the sports betting industry, BetPhoenix is entering its prime.  It is located and licensed  in Costa Rica and is one of three online gaming sites owned by Inversiones y Ventas Chumash.
BetPhoenix is one of the fastest growing sportsbooks online. They recently upgraded their betting interface and are one of the only books who own their own software.

Betting Options

Sharp bettors know the side or total might not always be the best bets on the board. Finding the hidden gems often can be the difference between profit and deficit. But there is nothing more frustrating than your book not offering the wager on those gems.

That won’t happen at BetPhoenix. Alternate lines, live betting and a wide variety of prop bets are available on the NFL, NBA, MLB, NCAA football and basketball, golf, tennis, soccer and fighting. You can even get action on handball and cricket.  
BetPhoenix also is one of the only books in the world to offer Asian handicap on the NFL.

Payments

Speaking of good feelings, the majority of payout requests are fulfilled on a same-day basis.

BetPhoenix strives to make sure any payout request that is processed before noon is fulfilled that day. On rare occasions, the processor will delay the payout for a day. But compared to other sites that can take weeks, even months, to get bettors their winnings, a two-day wait maximum is one of the top selling points of BetPhoenix.

Reliability

BetPhoenix is a step ahead of the competition when it comes to defending its website from DDos attacks. But they admit fending off these attacks is a constant challenge.

After an attack last year knocked the site offline for two days, BetPhoenix immediately invested in top- of-the-line security hardware that has severely limited the effectiveness of more recent DDos attacks.

The one-on-one customer service also plays a strong role in BetPhoenix’s reliability. On the rare occasion that there is a problem, you’ll more than likely be able to speak to a representative that you’ve worked with in the past.

Top-notch, individualized customer service is one of the biggest reasons why.

Knowledgeable and professional representatives are readily available via live chat or over the phone. They’re instructed to establish a personal relationship with players and encouraged to work with clientele on a repeated first name basis. In other words, you won’t be Mr. “L0024” at BetPhoenix.

That’s a good feeling.

Overall

BetPhoenix welcomes players of all levels and their customer service and speedy payouts make it an easy choice. As an added bonus,  you’ll even find CEO Richard Jones popping in on forums at Covers to visit with players and deal with complaints.
 
“If you play with us, you’ll have a voice,” said Jones. “We’re here to take care of customers.  We’re only here because they are. That’s why I work as hard as I do on the forums to try to make myself available.” Top | Back To Top Sportsbooks »