Wells Fargo.....out did themselves today

Many know my frustration with their in-your-face customer service approach.  I'm of the opinion they can't be stopped.

I stop by the bank today and decide to go inside because I had to fill out a deposit slip and there was a line at the drive-thru.

So I fill out my stuff and walk to the tellers...there is one open. She asks if she can help me and I tell her, "yes, please.  I just have to make a deposit and get some cash back.  1. I don't care how I get my cash back and 2. I don't care to know what my current balances are in my account."

She goes, "oh, well you've been here before.  You know the questions we ask."  (insert fake laugh here).  I give her all the stuff she needs (check, deposit slip, bank card, and driver's license).  She goes, "have you ever made a deposit here?"  I look at her and go, "really?" 

She laughs again and tells me she is relatively new.  She proceeds to start processing my stuff.  She stares at the check for a few seconds, looks up, and says, "wow, this is a very pretty check." 

I was a bit stunned at this and I just kind of said, "I never thought about it that way, I guess."  She proceeds to work on my transaction and as she is counting out my cash back, she looks up and says, "you know, that is a really nice shirt."  Keep in mind this might have cost me $20-$25 at Old Navy....it was FAR from a nice shirt (I'm wearing dockers, sandals and a button down shirt not tucked in...completely casual and nothing special).  It was honestly about the first time in my life.  I eventually got out a, "thanks, I guess.  I've never really had someone at the bank comment on my shirt before."

So by this time, I'm physically uncomfortable.  As she prints out my receipt, she looks at me and says, "so is it a nice day out?"  It just so happens it's 85 and comfortable with not a cloud in the sky....the forecast for the whole day.

By this time, I've figured out that anything smart ass I could say couldn't possibly prevent this from being the most condescending customer service experience in my life. 

I tried to go on the offensive and be pro-active.  I didn't have a chance. 

Something must be done about this company and their employees.  

Tell her you noticed her panty lines, and thought to yourself those must be red lace.

She will shut up.

My pathetic bank too Hutch. Constant nonstop bullshit. I go in there to make deposits with a baseball hat on backwards and sunglasses on purposefully everytime just to get the bullshit door greeters asshole puckered.

about 10 years ago i got turned down for a job at WF because i didn't speak spanish--- this town has more PO boxes than people 

That was not the case AT ALL.  If she wants to flirt, she says something like, "I know most of our regulars and I haven't seen you around....do you normally bank somewhere else" and starts some small talk.

That is a very pretty check

That is a nice shirt

There are a thousand ways to compliment a woman without saying, "you have pretty hair" or "you have pretty eyes."  I've been out of circulation for 9 years and my game isn't that bad.

This was 100% an attempt to save my customer service experience after I had thrown that initial salvo when I arrived.

FYI, I used to have a convertable mustang....would have tellers ask me questions about it all the time and make comments.  I currently have a '68 Barracuda and it's the same thing. 

All they are doing is patronizing people.  They have orders that they have to do this and all it does is make for an uncomfortable experience.

And Van, you have a good idea.  Althought I'd rather be even more direct and go with something like, "thanks, nice rack, by the way." 

By the way, I've had one instance where I got a sizeable cashier's check and the lady said, "wow, what are you spending this on?"

I also had an instance where I got $500 or so cash back on a deposit and the lady goes, "so what do you plan on spending all this money on this weekend?"

It's not customer service, it's harassment.

Quote Originally Posted by wallstreetcappers:

What I love the most is when you are in the grocery store, one with a bank inside and the tellers chase you around the aisles trying to get you to open an account with them.

Not long ago that was happening in my area. They no longer allowed it so the agressive pitch would begin at the teller.

My strategy would always be to interup the attempted sale with ""no, no thanks...answer is no and have good day"|

20-30 year old trying lecture me on money movement, econimics and investing.

I banked at Norwest Bank all my life which then was bought be Wells Fargo.  I had my first mortgage and third car loan through Wells Fargo.  They have the worst customer service in the world and their hidden fees are rediculous.  It really pained me to move to a different bank about four to five years ago but I like it a lot more than Wells Fargo.

That being said while I was not there and sometimes it is not what is said but how it is said that matters I don't know Hutch how this was that big of a deal.  It seems it is about time for you to move banks too.  BOL!

I have nothing intelligent to add to this post, but I just found a new name for my unit. WANGBONE. I love it!! My wife is really gonna hate me now.