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[Gaming Industry - US] Topic: Bye Bye 5 Dimes! |
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FrankieNapp |
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#1 Posted: 6/5/2012 7:14:18 PM Let me start by saying that in 6 years......Ive never had a problem getting paid with 5 dimes. Not once. But I am tired of the service. On Saturday I was given a Moneygram name for deposit. It was 1 first name..........1 last name. I received it from livechat. I sent the money. I called it in. An hour later........I checked the account. No money. I spoke with Customer service. I was told that I made an error. There were 2 last names. Ok an error was made. I can deal with that. But this customer service douche named Max......gave me a lecture, berated me, and basically spoke to me as if I were 4th grade illiterate. Not the 1st time that they acted like clowns AFTER they made a mistake. I used to be a Betjam member. I just activated my HERITAGE account. 5 DIMES will never see another penny from me. |
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gregd1958 |
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#2 Posted: 6/5/2012 7:45:07 PM |
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Tippster |
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#3 Posted: 6/5/2012 8:11:33 PM  ....of course they are going nuts cause IT IS THEIR NAME they are giving for the moneygram/western union deposits..you think that live help guy is really named Max??
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FrankieNapp |
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#4 Posted: 6/5/2012 9:44:29 PM
That is why I always used livechat for the deposit info. It is easier to copy it. I can barely understand the majority of the customer service reps. I figured less problems using Livechat. This way nothing gets lost in the translation. Glad to be rid of Dimes. |
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EastOakland |
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#5 Posted: 6/6/2012 4:38:41 AM |
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DowntwnChinatwn |
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#6 Posted: 6/6/2012 10:53:12 AM
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Pipe-Light |
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#7 Posted: 6/6/2012 11:08:54 AM QUOTE Originally Posted by DowntwnChinatwn:
I just tried to log on to website and it says "Page Not Found"... Anybody else having difficulties?
Your like me, WTF, then I come to the forum to see if others have the same thing. Probably just a little problem. Check back in an hour. It happens from time to time. |
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XxXBrendoXxX |
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#8 Posted: 6/6/2012 11:09:14 AM |
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ironlionzion722 |
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#9 Posted: 6/7/2012 7:04:36 PM |
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FrankieNapp |
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#10 Posted: 6/7/2012 9:44:08 PM QUOTE Originally Posted by ironlionzion722:
heritage customer service always good. reps are always friendly
Good to hear........Lion.
Looking forward to using them. Loading up Friday. |
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wizardofroz |
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#11 Posted: 6/8/2012 2:10:48 AM QUOTE Originally Posted by gregd1958:
5dimes is an excellent book but they clearly have some customer service issues. I've noticed this more and more over the past few years. In your case, I would advise against using live chat unless you absolutely have to. If you need a name for Western Union or Moneygram, you should call and after they give you Juan Lopez Garida Sanchez, read it back to them to make sure it's spelled right. One letter off and it won't go through.
 I have no knowledge of 5 Dimes, but if their customer service is not very good, that automatically means they are NOT excellent, but rather, a book to avoid.
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wizardofroz |
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#12 Posted: 6/8/2012 2:13:44 AM QUOTE Originally Posted by ironlionzion722:
heritage customer service always good. reps are always friendly
Heritage is unfortunately one of the few excellent books left. If they shut down, I think my online gambling days are over. I said the same thing about BetJamaica, but luckily a quality book like Heritage bought them out. |
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Dempsey23- |
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#13 Posted: 6/12/2012 3:52:24 PM
i've used the deposit page through the cashier always, and only had ONE complicated name. i called them for some clarification, they told me to "start calling to receive the names" and gave me a new name.... and they messed it up. so basically 1 for 1 when i called in that there was an error. never so through the computer..
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SportsFan9698 |
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#14 Posted: 6/12/2012 4:48:12 PM For you to throw a tantrum over this is laughable... grow up
5Dimes is one of the very best in offshore options for the sportsbettor in the USA - period.
 whining girl wants better customer service
I will take rock solid rep, easy payments etc over any simple bad experience with a CS rep.
for the record, I have done business with 5dimes for many years now, and no significant issues at all. I have sent cash dozens of times, and I have received cash at least a dozen times. No issues.
I have said this here before, and it seems it NEVER gets any play... because nobody meantions it at all. Read closely you behind clowns and LEARN...
Tip
When dealing with ANY offshore customer service for any book, you MUST do so with the online chat. There is no confusion with online chat. All that is typed is there to read, and there is no miscommuncation. Also, there are no intonations, no sarcasm or attitude with online chat. It's all business, and straight to the point with questions and answers. Online chat is the prudent way to communcate with offshore books, across the board from funding to wager probs, etc.
Do this one thing, and most of you clowns would be complaining much less. It's called effective communication. |
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FrankieNapp |
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#15 Posted: 6/15/2012 7:09:51 PM QUOTE Originally Posted by SportsFan9698: For you to throw a tantrum over this is laughable... grow up
5Dimes is one of the very best in offshore options for the sportsbettor in the USA - period.
whining girl wants better customer service
I will take rock solid rep, easy payments etc over any simple bad experience with a CS rep.
for the record, I have done business with 5dimes for many years now, and no significant issues at all. I have sent cash dozens of times, and I have received cash at least a dozen times. No issues.
I have said this here before, and it seems it NEVER gets any play... because nobody meantions it at all. Read closely you behind clowns and LEARN...
Tip
When dealing with ANY offshore customer service for any book, you MUST do so with the online chat. There is no confusion with online chat. All that is typed is there to read, and there is no miscommuncation. Also, there are no intonations, no sarcasm or attitude with online chat. It's all business, and straight to the point with questions and answers. Online chat is the prudent way to communcate with offshore books, across the board from funding to wager probs, etc.
Do this one thing, and most of you clowns would be complaining much less. It's called effective communication.
Thanks for the input.
You sent money a DOZEN times. You collected a DOZEN times. You SIR............Are a TRUE PROFESSIONAL! DOZEN TIMES!
Contact me when you finally get out of mom's basement.
Moron.
I dealt with them for 6 years. WORST customer service in the business.
I did ONLINE CHAT...........GENIUS. I ASSUME that you can read.
80% of the people on this site agree that they are run by A HOLES. With TONY being the KING of ALL A HOLES!
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GOPHERNATION12 |
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#16 Posted: 6/16/2012 12:27:47 PM QUOTE Originally Posted by FrankieNapp:
Thanks for the input.
You sent money a DOZEN times. You collected a DOZEN times. You SIR............Are a TRUE PROFESSIONAL! DOZEN TIMES!
Contact me when you finally get out of mom's basement.
Moron.
I dealt with them for 6 years. WORST customer service in the business.
I did ONLINE CHAT...........GENIUS. I ASSUME that you can read.
80% of the people on this site agree that they are run by A HOLES. With TONY being the KING of ALL A HOLES!
You, are CORRECT sir! |
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bosoxfan3478 |
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#17 Posted: 6/17/2012 1:05:49 AM
RUDE fool
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bosoxfan3478 |
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#18 Posted: 6/17/2012 1:07:57 AM
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bosoxfan3478 |
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#19 Posted: 6/17/2012 1:12:18 AM
THEY ARE Islamic fool
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earthWake |
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#20 Posted: 7/7/2012 8:27:50 PM |
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lakers34kb |
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#21 Posted: 7/8/2012 2:31:06 AM  |
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ct1016 |
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#22 Posted: 7/8/2012 10:03:16 AM earthWake
You can parley any-and-everything with 5dimes
their motto is "over 1000 wagering options offered everyday"
my friends and I paraphrse that to mean they give you a 1000 ways to lose your money everyday
I don't think the other books gives you the flexibility of parleys that 5dimes offers.....heck you can even play cash 3 and cash 4 LOTTERY with 5dimes |
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earthWake |
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#23 Posted: 7/8/2012 10:40:11 AM QUOTE Originally Posted by ct1016: earthWake
You can parley any-and-everything with 5dimes
their motto is "over 1000 wagering options offered everyday"
my friends and I paraphrse that to mean they give you a 1000 ways to lose your money everyday
I don't think the other books gives you the flexibility of parleys that 5dimes offers.....heck you can even play cash 3 and cash 4 LOTTERY with 5dimes
Thanks. I have used 5 dimes before, but never tried to parlay season long bets.
Thanks for the info |
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bigbozo |
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#24 Posted: 7/8/2012 6:05:58 PM |
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rarafromphilly |
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#25 Posted: 7/9/2012 6:49:01 AM |
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Posted using a mobile device.quote |