Avatar Help

Forum: Covers Help Page 1 of 2  1 2  
Author: [Covers Help] Topic: Avatar Help
UberDog PM UberDog
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Posted: 10/6/2012 11:24:24 PM
I uploaded a new avatar 24 hours ago, but it has yet to update despite all of the normal techniques to clear the IE cache. I have deleted all the temporary internet files, cookies and the files in the "view files" window of "Internet options." It doesn't matter whether I use IE or Firefox, the old avatar is still there even though the picture editor shows the new image is uploaded and selected. Thanks for any help you can provide.
Covers-Team PM Covers-Team
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Posted: 10/7/2012 10:31:09 AM
What are we supposed to be seeing?  I see Johnny Depp right now.


UberDog PM UberDog
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Posted: 10/7/2012 11:37:42 AM
A black-and-white pic of original TV Superman typing.
Covers-Team PM Covers-Team
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Posted: 10/7/2012 5:26:20 PM
Have IT on the case...In the meantime try switching browsers
UberDog PM UberDog
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Posted: 10/7/2012 6:00:59 PM
Thanks. I appreciate it. I just logged in with Firefox and it's still Johnny Depp. I even tried a different pic of Superman, but I can't shake Johnny Depp.  
Henry-Lilly PM Henry-Lilly
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Posted: 10/7/2012 7:15:32 PM
I see Hunter S. Thompson.  Pretty cool.
UberDog PM UberDog
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Posted: 10/7/2012 7:42:06 PM
 H-L: Thanks. To cool to fool with apparently.
Rizzo PM Rizzo
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Posted: 10/8/2012 7:34:18 AM

Hi,

Can you send the Avatar you would like to see on to support?

Thanks

Rizz

UberDog PM UberDog
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Posted: 10/8/2012 2:44:49 PM

Hey Rizz, Thanks. I'm not sure how to send the pic.

Anyway, I checked the two versions of the superman pic I tried to upload:

one is 292x172. The other is 480x360.

So maybe they are bigger than allowed?

ManassaMauler PM ManassaMauler
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Posted: 10/8/2012 6:41:14 PM
didn't see this thread...I am having the same problem
Rizzo PM Rizzo
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Posted: 10/9/2012 8:32:39 AM

Hi UberDog,

Usually it just resizes. What was the file size? Was it bigger than 250K? You can email your avatar to support @ covers.com and we can try and upload for you. Just include your username in the email

Thanks

Rizz

Rizzo PM Rizzo
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Posted: 10/9/2012 8:35:49 AM

Hi ManassaMauler,

What should I be seeing as your avatar?

Rizz

ManassaMauler PM ManassaMauler
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Posted: 10/9/2012 1:41:26 PM
You should be seeing a Yankees logo.....I still see an A's logo
ManassaMauler PM ManassaMauler
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Posted: 10/9/2012 6:45:39 PM
?
Iw1nBets PM Iw1nBets
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Posted: 10/10/2012 2:01:42 AM
same prob here of course 
Rizzo PM Rizzo
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Posted: 10/10/2012 7:16:32 AM
Hey Guys,

Will get this sorted today.

Rizz
ManassaMauler PM ManassaMauler
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Posted: 10/10/2012 8:58:40 AM
ManassaMauler PM ManassaMauler
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Posted: 10/10/2012 1:36:19 PM
any updates?
UberDog PM UberDog
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Posted: 10/10/2012 9:31:48 PM

nope.

 

Rizzo PM Rizzo
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Posted: 10/11/2012 6:48:26 AM
Hey Guys,

Can you try now. ManassaMauler I was able to change yours and then changed it back.

Rizz
ibmthinkpad99 PM ibmthinkpad99
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Posted: 10/11/2012 11:18:48 AM
Yes! Got mines to work.
ManassaMauler PM ManassaMauler
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Posted: 10/16/2012 9:55:07 PM
no luck still...
torosFCP PM torosFCP
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Posted: 10/18/2012 9:50:19 AM
Same issue for me. When I go to edit profile, it shows the logo I uploaded, but when posting, it does not appear.

I followed all steps and ensured my avatar was sized properly.


ManassaMauler PM ManassaMauler
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Posted: 10/18/2012 10:35:28 AM
QUOTE Originally Posted by torosFCP:

Same issue for me. When I go to edit profile, it shows the logo I uploaded, but when posting, it does not appear.

I followed all steps and ensured my avatar was sized properly.


same
Tigermike1975 PM Tigermike1975
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Posted: 10/18/2012 10:53:49 AM
Same here too. I had never taken the time to try and put up an avatar. I didnt think I was that dumb that I couldn't do it, glad it is not just me.
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