still cant get my pm

Forum: Covers Help
Author: [Covers Help] Topic: still cant get my pm
depbmoc PM depbmoc
Joined: Jan 2011
Posts: 11603
Indiana
 
depbmoc
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Posted: 3/3/2012 9:15:01 AM
man i have tried everything, so has my son, i will have IT guy at work look next week, i have 2 pm sitting there and they probably could have made me a few thousand dollars, so feel free to send me a check
depbmoc PM depbmoc
Joined: Jan 2011
Posts: 11603
Indiana
 
depbmoc
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Posted: 3/3/2012 10:00:38 AM
please dont tell me you pm ed me the solution
Covers-Team PM Covers-Team
Joined: Aug 2001
Posts: 46229
Canada
 
Covers-Team
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Posted: 3/3/2012 10:10:12 AM
Hi Sir,

Have you tried to update your browser? That may be the problem, if you try to switch to the latest version of IE or maybe switch to firefox or chrome it could work, if it keeps happening we will get IT to look into it.

CT
depbmoc PM depbmoc
Joined: Jan 2011
Posts: 11603
Indiana
 
depbmoc
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Posted: 3/3/2012 3:48:10 PM
ive tried all i can i have tried from 3 different computers (one mac) and my phone . i have tried to update my server hit ctrl f-5 and the little compatablity button at the top....nothing
Covers-Team PM Covers-Team
Joined: Aug 2001
Posts: 46229
Canada
 
Covers-Team
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Posted: 3/3/2012 4:49:00 PM
You are not the only one having issues with this functionality.  IT is trying to figure out why only certain users are not able to access their inbox.  It has to be something specific to your at-home system.  I don't expect this fix today...it is still a mystery at this point.


depbmoc PM depbmoc
Joined: Jan 2011
Posts: 11603
Indiana
 
depbmoc
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Posted: 3/4/2012 10:49:45 AM
i understand, i have been a covers memeber since january 2011 and have not changed my provider , computer , or software just to let you know , thanks
JackSmack PM JackSmack
Joined: May 2007
Posts: 11911
South Carolina
 
JackSmack
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Posted: 3/6/2012 7:02:23 PM
mine is still not working either, I dont care too much about it to be honest, but just wanted to update you from a previous thread mine is still not working.  Been a good 2 weeks
cisco PM cisco
Joined: Dec 2000
Posts: 11841
Mexico
 
cisco
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Posted: 3/7/2012 1:13:04 AM

Add me to the list. It's been almost a week now.

OS Name Microsoft® Windows Vista™ Home Basic
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name CHUCK1
System Manufacturer INTEL_
System Model ECG3510M
System Type X86-based PC
Processor Intel(R) Core(TM)2 Duo CPU     E8200  @ 2.66GHz, 2664 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Intel Corp. ECG3510M.86A.0106.2008.0730.1746, 7/30/2008
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name chuck1\chuck
Time Zone Central Standard Time (Mexico)
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 3.24 GB
Available Physical Memory 1.58 GB
Total Virtual Memory 6.70 GB
Available Virtual Memory 5.12 GB
Page File Space 3.53 GB
Page File C:\pagefile.sys

Rizzo PM Rizzo
Joined: Aug 2001
Posts: 13178
Nova Scotia
 
Rizzo
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Posted: 3/7/2012 6:20:09 AM
Hey Guys,

If you could send me on the error message that you see when you try to open the inbox that would be really helpful. Trying to get to the bottom of this!
cisco PM cisco
Joined: Dec 2000
Posts: 11841
Mexico
 
cisco
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Posted: 3/7/2012 10:49:49 AM

There is no eror message. Only this..

Oops! Internet Explorer could not connect to messages.covers.com

Try reloading: messages.­covers.­com/­Inbox.­aspx

spliquid PM spliquid
Joined: Feb 2006
Posts: 3411
 
spliquid
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Posted: 3/7/2012 12:00:44 PM
"a communication failure has occurred"
JackSmack PM JackSmack
Joined: May 2007
Posts: 11911
South Carolina
 
JackSmack
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Posted: 3/7/2012 9:30:42 PM

my pm and inbox is now working, now I cannot get into my space. It says this:

 

Server Error in '/' Application.

cisco PM cisco
Joined: Dec 2000
Posts: 11841
Mexico
 
cisco
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Posted: 3/8/2012 12:02:48 AM

Same as JackSmack.

Thanks for getting my inbox back! I don't care about the my space.

Rizzo PM Rizzo
Joined: Aug 2001
Posts: 13178
Nova Scotia
 
Rizzo
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Posted: 3/8/2012 6:59:46 AM

depbmoc & spliquid could you let us know if your situation is now the same as the boys above, i.e

Inbox and PM's now working but My Space crashing??

Rizzo PM Rizzo
Joined: Aug 2001
Posts: 13178
Nova Scotia
 
Rizzo
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Posted: 3/8/2012 8:07:19 AM

Hey Guys,

Problem appears to be fixed now. Let me know if you are still having issues.

Rizz

spliquid PM spliquid
Joined: Feb 2006
Posts: 3411
 
spliquid
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Posted: 3/8/2012 11:54:20 AM
QUOTE Originally Posted by Rizzo:

depbmoc & spliquid could you let us know if your situation is now the same as the boys above, i.e

Inbox and PM's now working but My Space crashing??


I can get into my space, but still no inbox
cisco PM cisco
Joined: Dec 2000
Posts: 11841
Mexico
 
cisco
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Posted: 3/8/2012 12:27:52 PM

Inbox is working now.

myspace is working now.

thanks for your help.

spliquid PM spliquid
Joined: Feb 2006
Posts: 3411
 
spliquid
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Posted: 3/12/2012 10:44:01 AM
Inbox is now working. Thanks for working hard to fix this
Rizzo PM Rizzo
Joined: Aug 2001
Posts: 13178
Nova Scotia
 
Rizzo
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Posted: 3/12/2012 1:30:42 PM
depbmoc PM depbmoc
Joined: Jan 2011
Posts: 11603
Indiana
 
depbmoc
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Posted: 3/12/2012 3:34:38 PM
today at work i could open pm's  i will try again at home as that is where i actually get on covers most often, thanks Rizzo

by the way , the pm's were from you 
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