I would like to thank those who is putting the time to read the following: I want to know if some of you who are using Pinnacle, if any of you have encountered this problem. By the way, the fact that Pinny does not have a phone number or live chat to call is beyond my understanding to such a large corporation involving with money. Anyhow, here is what happened.
I made a bet on the Canucks last night on the money line at -140. Subsequently, when the game ended I was not paid my bet, and in fact, was refunded my bet amount. I found it extremely weird because after contacting their atrocious support e-mail, they continuously were adamant stating that I betted on the Canucks at regulation. I kept on telling them that if that was the case, why would pinny return my bet amount? Also, why would regulation be at -140? (they wouldn't answer to those two question I stated in my e-mail with them).
They further stated they talked with their "hockey department" and told me that after investigation, they continued to be adamant about me betting on regulation, when my ticket clearly states moneyline at -140.
If you had read up to this point, I want to thank you again. Pinny has stopped replying to my e-mails, therefore I wanted to look elsewhere to clear some light. I am not expecting Pinny to honor my winning, but I just want to shed some light on what has happened, which I am incredibly surprised by the lack of support and the full fledge bullshit they are giving me.
That being said, I have been on Pinny for the last three years with no problem, however, this problem is clearly a system issue and they refuse to accept that.
I have posted two pictures here of the ticket. I want you guys to see for yourself and please tell me what you see wrong here.
Thanks again, I hope some of you can chime in
As I am unable to attach any pictures in thread, I have provided two links to two screenshots of my tickets.
Jae